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Updated 6th December 2008 Strange time to receive a call from BT 5:20 pm at a Saturday evening - did they hope I would be OUT ? especially after the last call backs did not arrive..... I just had a call from Mr Barnaby Hall at BT, Blackburn. Why my problem went to Blackburn he couldn't say but he has given me a new order number and assures me the renumber will take place this week. Added: 2nd December 2008 Timeline for a number change. In the middle of October I called BT and informed them that I had changed address, could I transfer my old number to the new (same area code ) address. BT's answer was yes. 29th October Given a VOL (Order number) subsequently shown to be not the right one, and a second one was provided. the date for the new number was 10th November. 10th November no new number appeared. 10th November, I called BT , they could not say why it was not done. A new VOL order was provided and a new date of 1st December was given as the definite date of the number change. 1st Dec, at 9:30 the number change still had not happened and I called BT; Varun in an Indian Call Centre promised the renumber was still scheduled to go ahead that day. He assured me it would happen before 12:32. By 14:00 still no number change. Another call to BT and another Indian lady was very apologetic she promised the number change would happen before midnight. I didn't believe her. At about 17:00 I received a call from a manager. He told me the renumber could not be done. ever. After a few more questions he told me that Openreach had initially said they could do the number change, but now had found they could not. Now I'm waiting for a call from another manager at BT who will tell me what can be done now. As it's urgent they promise I'll get a call this week.
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