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Uploaded
29th January 2007
I
received Broadband from BT on 6 or 8 December 2006 and still cannot get
the service working properly. BT seem to be of the opinion that it
doesn't really matter what you say to customers as long as you speak
politely. I have lost count of the times I have been informed the
operator I was speaking to would absolutely, certainly call me back.
I have no idea how many times i have been cut off while being
'transferred' to another operator/service, all very nicely (polite and
efficient sounding).
I have spoken with loads of really nice people
but the level of incompetence amazes me. I can only assume that
the only reason BT remain in business is because they have pretty much a
monopoly but I for one will be exploring other service providers.
I often cannot get through on a automated
service because apparently I do not rent my service from BT! I
have spent at least 18-24 hours on the 'phone trying to get the problem
resolved.
The latest wheeze it they will send another hub
because the one I have is too slow. The first of all sent me a
disc and have now sent another hub which is the same as the first one
received.
BT
are also sending an engineer to my home tomorrow morning 30 January but
have to be a work by 9 o'clock and the engineer will come to my
home some time after 8 a.m. As I do not have the correct hub
am not sure how useful an engineer visit is likely to be but there
you go, that seems to be what BT do best - nothing.
Clackmannanshire Council would like you to support the naming of the new
bridge crossing the river Forth as the Clackmannanshire Bridge. Visit http://www.clacksweb.org.uk/transport/supportthebridge
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