BT move the goalposts again to line the pockets of there shareholders.

Firstly, BT has announced that its £5 penalty for late payment (originally introduced in December 2004) will rise to £7.50 from May onwards. This fee is charged if full payment is not received within five days of a red reminder letter being sent.

Second price increase  is to bring in a new fee which is aimed at forcing its customers to switch to payment by direct debit. From May, customers who pay their bills by methods other than direct debit will be charged a quarterly fee of £4.50.

That's eighteen pounds a year for not paying by direct debit. That's disgusting, especially when you consider that it will hit people without current accounts hardest including low-paid workers, people living on benefits, pensioners and the elderly. 
Why don't they increase the incentive to pay by direct debit, rather than slapping a quarterly charge on those who cannot or don't want to do so?

This isn't the first time that BT has increased or introduced charges in recent years. In January 2006, BT increased its monthly line rental from £10.50 to £11.00, which put £6 a year on all customers' bills.
Last August, BT switched from per-second to per-minute billing, which rounds up the costs of all calls, no matter how short or long. So, leave a five-second voicemail or answerphone message, and BT will charge you for a whole minute.
Even ignoring these new charges, only lunatics would stay loyal to BT, because its rivals charge far less for calls from home telephones (and for broadband, too!). Thanks to fierce competition for communications customers, there are some cracking deals out there -- and switching can be very straightforward.

The only money that you need give to BT is the monthly line rental, a total of £132 a year. You can use alternative service providers almost all  will save you money.